HP Support Plus 24
HP Support Plus 24HP Support Plus 24
HP Support Plus 24
24x7 4-hr. onsite hardware support
Material and parts included
Work to completion for hardware support
24x7 2-hr response XCS phone-in assistance
Remote problem diagnosis & support
Escalation management
Software product and documentation updates
License to use and copy software product updates
Software electronic support
HP Software Maintenance
HP Software MaintenanceHP Software Maintenance
HP Software Maintenance
Service
ServiceService
Service
Improve the productivity of system managers and operators
Improve system performance and reduce downtime due to software
defects
Expedite problem resolution through expert-level technical resources
Enjoy consistent service coverage across geographically dispersed sites
Update HP and selected third-party software at a predictable cost
Take advantage of subscription savings on software updates
Keep your license compliancy up-to-date
Available HP Care Pack
Available HP Care PackAvailable HP Care Pack
Available HP Care Pack
Services
ServicesServices
Services
Extend your product warranty with a wide choice of cost-saving support packages.
HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services
for customers purchasing via direct and enterprise resellers are quoted using HP order configuration
tools. Additional information about HP Care Pack Service features and benefits is available at
http://www.hp.com/hps/carepack/services/
.
Key for HP Care Pack Service availability in the table below:
E
EE
E
= Service available for customers purchasing direct and via enterprise resellers
C
CC
C
= Service available for customers purchasing via commercial resellers
N/A
N/AN/A
N/A
= Service not applicable
HP Care Pack Services
HP Care Pack ServicesHP Care Pack Services
HP Care Pack Services
Deployment and Per Event Services
Deployment and Per Event ServicesDeployment and Per Event Services
Deployment and Per Event Services
Service Available
Service AvailableService Available
Service Available
HP Installation
N/A
HP Installation & Startup
Included with: EVA4100/6100/8100
Optional for:
EVA4100 Starter Kits, except in EMEA, where it's
included
HP Implementation
E for: EVA4100/6100/8100
E/C for:
EVA4100 Starter Kits
For more information about Deployment and Per Event Services for HP Storage, visit
http://www.hp.com/hps/storage/
.
QuickSpecs
HP StorageWorks 4100/6100/8100 Enterprise Virtual
HP StorageWorks 4100/6100/8100 Enterprise VirtualHP StorageWorks 4100/6100/8100 Enterprise Virtual
HP StorageWorks 4100/6100/8100 Enterprise Virtual
Arrays
ArraysArrays
Arrays
Service and Support, HP Care Pack, and Warranty Information
DA - 12745 Worldwide — Version 8 — April 20, 2009
Page 26
(38 pages)
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